Tuesday

• Text Lacks Empathy
• Translating Science into Poetry
• Versioned Literate Programming for Tutorials
• Literate Programming in the Large
• Sketchnotes: Communicate Complex Ideas Quickly
• Search-first documentation: tags and keywords for frustrated users
• UX and IA at Mozilla Support, and Helping 7.2 Million More People
• The technical challenges of serving docs at Google’s scale
• Helping the help pages
• Docs as Marketing: Make Your API Irresistible
  • Clarity
  • Cost
  • Community
• Integrating Development, Documentation and Reporting